GENERAL POLICY- Important information about the High Country. The mountain terrain has a climate similar to the Western Slopes of The Cascades Mtn. in Washington and Oregon. Summers are mild with average July temps in the low 70s. Seldom does the temps exceed 80. Winter temperature average 32 but low can go to -20. Average snow fall is 50 inches per year, however weather conditions in the mountains vary greatly due to local relief ( elevation), exposure and the direction that the slopes face. Elevations may vary from 2800 ft. in Valle Crucis to 5964 ft. on Grandfather Mtn. Example Boone 3200, Blowing Rock 3400, Beach Mtn. 5028, Banner Elk 3700 and Sugar Mtn. 4135 ft. As you can see from our variation in terrain driving in the High Country can be challenging at times on some roads. Four wheel drive and/or snow chains recommended in winter months,since most cabins are on Hillsides and up gravel mountain roads, so that you may enjoy a view. You may need 4 wheel drive in other seasons due to weather conditions and / or conditions of some gravel roads. Please be prepared as the rental agent can not be responsible for all the gravel roads and driveways to our cabins nor can we be responsible for inablity to drive to your cabin in different weather situations, road conditions or unfavorable weather conditions will not entitle guest to a refund.

RESERVATION POLICY - A two night minimum stay is required for rentals. Holiday rates apply for Thanksgiving,Christmas and New Years.  Minimum nightly stay for Christmas is 5 nights, Thanksgiving 4 nights, New Years 3 nights, and 3 nights for all other holidays as well.

50% deposit of the rental price is required to confirm your reservation.  Balance is due upon arrival.  After hours check-ins must be arranged in advance, and payment must be paid in full.  There is a $25 fee for all returned checks.

SECURITY DEPOSITS - A credit card number is required to hold $100 for a security deposit.  This money is not collected unless damages are done to the property.  If the guest does not have a credit card, $100 must be collected at check in by cash or check.

We accept MasterCard, Visa, personal check, money orders, traveler's checks and cash.  There is a 7% sales tax and a $25 processing fee for all reservations.

PETS / SMOKING - Some cabins allow pets.  There is a $50 non refundable deposit required for each pet, please note guest found with a undeclared pet in a pet friendly cabin will result in a $100. fee, guest found with a pet in a non-pet property will result in a $200. fee and/or expedited eviction.  Smoking is not allowed in any cabin.

CANCELLATION POLICY - For short term rentals a 30 day advance cancellation is required for a refund of deposit.  We do require a $35 cancellation fee.  If you need to cancel for any reason, please contact the rental office for assistance.

WE PROVIDE ALL LINENS, TOWELS, SOAP, TRASH BAGS, DISH-WASHING LIQUID, and DISH TOWELS.

CHECK IN / CHECK OUT - Check In is between 2-4:30pm and Check Out is 10am all properties must be vacated on time or will result in a $25/per hour charge.

*The information contained on this site is subject to change. The most current information is available through our office.  Current information given through our office supersedes all printed information.